Financial Services

OUHSC Campus
OU TULSA Campus
OU NORMAN Campus

Bursar Office

OneCard Frequently Asked Questions (FAQs)


What is the Sooner OneCard?
The Sooner OneCard is the official identification card for the University of Oklahoma Health Sciences Center. It is the "One" card for library access, door access, facilities entrance, athletic event entrance, as well as Sooner Sense debit account access.
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What is Sooner Sense?
Sooner Sense is the name of the debit account that all Sooner OneCard holders can utilize for transacting business at the University of Oklahoma Norman and HSC campuses. You can activate your Sooner Sense account by simply making a deposit.
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What does the Sooner OneCard cost and where do I go to get one?
The Sooner OneCard costs $10 for the initial card and $15 for replacements. The Sooner OneCard offices are at:

One Card Office - Oklahoma City Campus:
1100 North Lindsay
Service Center Building, Room 115
Oklahoma City, OK 73104
(405) 271-2980

One Card Office - Norman Campus:
900 Asp Avenue
Memorial Student Union, Room 127
Norman, Oklahoma
(405) 325-3113
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What does the Sooner Sense account cost?
For you, the cardholder, Sooner Sense costs you absolutely nothing!
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Who is eligible to get a Sooner OneCard?
All Students, Faculty and Staff are eligible to receive a Sooner OneCard. Students must be enrolled at the University. Faculty and Staff must be appointed on a continuous appointment at 50% full-time equivalency or more.
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Do I need to get a new Sooner OneCard each semester?
No. Your card is good forever. In the case of a name change, number change, or status change (student to staff, resident to faculty), simply bring in the old card and a new card will be printed for you, with the new information on it, at no charge.
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Can I withdraw cash from my Sooner Sense Account whenever I want to?
No. The only time you can get funds back from your Sooner Sense account is when you leave the University. Those accounts that have no activity on their account for 18 months will be closed. 
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How can I put money into my Sooner Sense Account?
There are a variety of ways to add money. You can go the OneCard Office where cash, check or credit card is accepted. The Online Card Office at sooner1card.blackboard.com accepts credit card transactions only. There is one Value Transfer Station in the Lobby of the David L. Boren Student Union that accepts cash only.
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What if I lose my Sooner OneCard?
To prevent the unauthorized use of your card you should notify the OneCard Office as soon as possible. This is especially important should you have funds in a Sooner Sense account. Your card can be frozen which will prevent your card from being used. You can also go to the sooner1card.blackboard.com web site to suspend the card yourself. Should you then find your card you will have to present it to the OneCard Office to have it reinstated.
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What are the benefits of using the Sooner OneCard?
It is important that you carry your Sooner OneCard whenever you are on campus.
You will need it to utilize a variety of services across campus, including the following:

  • University Health Club (students only)
  • Family Medicine
  • Robert M. Bird Library
  • University Village (residents only)

Of course you will need your card when you live in the University Village and for accessing Sooner Sense.

There are also discounts that off-campus merchants give to students, staff, & faculty when they show their ID cards.
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How can I find out the balance or transaction history of my Sooner Sense Account?
At most locations the remaining balance is shown whenever you use your Sooner Sense. At most of the food establishments on campus you can ask them to find out for you (there is a balance inquiry capability on most of the machines). You can also go to the OneCard Office in the Service Center Building and get a printout of the balance and transaction history. In addition, Sooner Sense Account balances and the past several days of transactions can also be found at the sooner1card.blackboard.com web site.
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What happens to the money in my Sooner Sense Account at the end of the semester?
It stays intact for as long as you continue your affiliation with the University. Students who are continuing their studies have the assurance that the funds from the previous semester will continue to be available until they finish their studies. Faculty and Staff Sooner Sense accounts will continue indefinitely as well. Should you finish your studies or employment at the University, the remaining Sooner Sense funds can be refunded to you under certain circumstances:
• There is more than $10.00 in the account. Amounts less than $10.00 will be forfeited.
• Amounts greater than $10.00 may be refunded upon written request.
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What do I do if my Sooner OneCard becomes damaged or broken?
The magnetic stripe on the card may become worn or scratched, which may render it unreadable. In that case, a free reprint of the card can be obtained at the OneCard Office. If, through normal wear and tear of the card, it becomes faded or broken, then the OneCard Office will replace the card free of charge. Obvious abuse of the card will result in having to pay $15.00 for a replacement.
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Is it OK to punch a hole in the card to make it so that I can put it on my key-ring?
Do not punch a hole in the card! Keep the card away from devices that may clear the encoding on the magnetic stripe. Putting the card on your key-ring may scratch the magnetic stripe of the card, and that could render it unreadable.
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Can I let a friend use my card?
Do not let a friend or family member borrow your card. The card may be confiscated and a criminal or academic misconduct incident may be filed against the borrower and/or you.
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Can my parents or family members add money to my Sooner Sense Account from home?
A check may be sent to the OneCard Offices at:

One Card Office - Oklahoma City Campus:
1100 North Lindsay
Service Center Building, Room 115
Oklahoma City, OK 73104
(405) 271-2980
One Card Office - Norman Campus:
900 Asp Avenue
Memorial Student Union, Room 127
Norman, Oklahoma
(405) 325-3113

A credit card transaction for adding funds to your Sooner Sense Account may also be done by someone on the sooner1card.blackboard.com web site. Without your password though, they cannot get a listing of your transactions or deactivate your card.
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Where are the OneCard Offices located?
On the Health Sciences Center Campus, the OneCard Office is in the Service Center Building, room 115 (next to the Office of the Bursar). On the Norman Campus, the OneCard Office is located in the Student Union, room 127. It is across the hall from the Post Office or the Crimson & Cream Copy Shop.
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How can I contact the OneCard Office by phone?
On the HSC Campus the OneCard Office phone number is (405) 271-2980. Hours of operation are 8:00 A.M.- Noon and 1:00 P.M. to 5:00 P.M., Monday through Friday.
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