| HINT
| EFFECTIVE
| NOT EFFECTIVE
|
| Keep it neutral.
Avoid personal remarks. | "Not talking to the guardian before taking action caused friction within this
family"
| "Your not talking to the patient’s guardian sure caused us all a lot of unnecessary trouble"
|
| Pay attention to timing.
| When team members are listening
| When team members are still angry or upset about the issue
|
| Discuss specific events.
Avoid being vague. | "It was distracting for me yesterday when several team members were whispering
to each other during the meeting"
| "These team meetings are not going well"`
|
| Suggest ways to improve.
Avoid being only negative. | "It would help if we all made an effort to start on time. Would meeting on
another day work better?"
| "I’m tired of this meeting always starting late"
|
| Describe what is happening.
Avoid being judgmental. | "This family is very affected by the loss of the daughters job and the drug
abuse of the grand children. Our care plan is not taking this into consideration"
| "You obviously don’t care at all about the social circumstances of this family"
|