Self-Assessment Regarding Conflict
Each individual has a personal way of handling conflict. Hall
states: "So it is that some of us have learned that winning is the goal,
some of us believe in turning the other cheek, and others of us attend to how we
play the game. " An important aspect of managing conflict in teamwork is
self-awareness regarding each member’s way of handling differences between themselves and others. Our cultural training influences what we consider appropriate in human relations. Any Asian
cultures, such as Thai, Vietnamese, and Filipino seek to maintain harmony in
relationships and therefore avoid conflict at all costs. This approach to conflict
differs widely from the dominant American culture, with its preference for direct
confrontation.
Instruments are available to help delineate personal style in relating to
conflict situations, including the and the Thomas-Kilmann Conflict Inventory..
It is also important to ask oneself:
- What experiences in my life affect my response to conflict?
- How do I overcome my "natural" conflict handling style if it is inappropriate
in some situations?
Perhaps a team member grew up in a conflictual family and tries to avoid
battles at all costs. Perhaps one thrives on argument. These styles need to be
identified and recognized in how they shape the team’s work.