Steps in Receiving Feedback

Feedback is a two-way process. An effective team member must not only be good at giving feedback, but must also be good at receiving it. The following steps are helpful when receiving feedback:TEAMS00000004.gif

  1. Listen with the intent to clearly understand the feedback. Allow the person to finish before adding your interpretation. Look at the discussion as an opportunity to gain information and insight.

  2. Ask clarifying questions or paraphrase. Seek to clarify the feedback you are receiving. Ask questions to clear up any confusion. Restate key points in your own words to make sure you understand.

  3. Share your own views on the situation. Once you fully understand the feedback given, share how you feel.

  4. Jointly discuss and agree on possible ways to integrate the feedback.

  5. Express your appreciation. Remember, it is much easier for a person to just keep quiet, avoid taking the risk, and not say anything at all.