| METHODS / STRATEGIES
| POWER
| CONCLUSION
| USE / DON'T USE
|
|
Coerce-Force / One defensive; one offensive; emphasize differences; judge & accuse |
Imbalance (real or perceived); attempt to retain imbalance |
One yields or standoff |
Emergency; unpopular issue, fixed resources, need decision ----- Need support or long-term relationship |
| Withdraw-Avoid / One defensive; one offensive;
emphasize differences | Imbalance (real or perceived);
attempt to retain imbalance or create new imbalance | One yields or standoff
| Trivial issue; little power; nonrecurring problem; part of larger problem
---- Serious issue; critical goals; recurring problem |
| Negotiate-Compromise / Bargain; hoard information
| Relatively equal; attempt to increase relative power
| Different factions agree to accept decision; all win and lose
| Mutually exclusive goals of moderate importance; balanced power; focused on
roles
---- Early in problem; need more information |
| Accommodate-Oblige / Share all information, clarify all disagreements; equalize input
| Relatively equal; attempt to further equalize power
| Overt agreement; covert disagreement
| When wrong; need social credits; goals not critical; to promote member
responsibility
---- Issue important to team and relationships |
| Collaborate-Integrate / Openly present problems; use all power strategies;
balance conflict & cooperation
| Universal and unequal; members free to get more power; team controls power for
decision making
| Comprehensive solution & re-evaluation
| Critical needs & goals; ill-defined problem; need commitment
---- No time; no trust |