About MarketPlace
The University has acquired the TouchNet MarketPlace suite of ecommerce tools. This software enables organizations to setup online internet stores similar to Amazon.com. The links in the menu above point to documents with relevant information about configuring a store and a FAQ. You must login with your standard network login in order to view the manuals and guides.
Some things to keep in mind:
- The store manager is responsible for all support and bookkeeping associated with running a store.
- If you intend to conduct online ecommerce you must use the MarketPlace tools in order to ensure that the University is Payment Card Industry (PCI) compliant.
- Your Business Manager must be notified of any changes to the online store including new types of products being offered.
Some Frequently Asked Questions
Marketplace will work for the majority of online ecommerce needs. It enables a department to create an online store, add inventory, set prices and begin selling online products.
Questions may arise while managing Marketplace account. This document answers the most frequently asked questions regarding the cash receipts portion of managing a Marketplace account. If you have other questions, please contact the Bursars office.
If you have a special need that goes beyond the capabilities of an online store, you should work with OUHSC IT to prepare an application that meets your special needs.
How Much Does a Marketplace Store Cost?
There is no fee for setting up a store. There are fees based on transactions.
Fees for the online stores are based on the transaction amount and the type of credit card used. We are charged a slightly different amount, usually around 2%, by the card issuers. The amount is not charged to the customers paying the service, but is paid by the Marketplace store.
How Long Before My Marketplace Store Can Accept Payments?
A minimum of 6 weeks is required to obtain all the necessary information from the credit card processor and the bank to accept online payments. The 6 week period starts after your request is approved.
Will I be Trained on Managing the Store Accounts?
Yes, the Bursars Office will train you on which reports are useful for reconciliation and which reports are required for deposits.
Who will Test the Site to Make Sure It Works?
The Marketplace Manager for each store will test the store’s site with the assistance of IT and the Bursar’s Office.
Who Makes the Store’s Deposits?
Your store’s Marketplace Manager or designee will make the deposits. This applies to electronic checks (also known as ACH or e-check) and credit card purchases. The Bursar will provide training on accessing documentation/reports required for deposits (credit card and e-check). The Bursar’s Office will also provide the training for uploading e-check transactions to the bank.
Each store will need to work with the Bursar’s Office to determine a time for the credit card and ACH settlements. The settlement time will be included in the set up for the Marketplace account that is done by the Bursar’s Office.
Who Answers Customer Questions About the Store Accounts?
The Marketplace store is your business, and you should answer your customers’ questions.
Who Handles Customer Questions Regarding Credit Card Charges?
The most common customer error is processing a credit card transaction twice. The store’s Marketplace Manager will manage erroneous credit card charges. Training will be provided by the Bursar‘s Office.
How are Returns Handled?
The store’s Marketplace Manager will determine how returns are handled for their store. The Bursars Office can show you how the accounts are treated in the case of returns.
How will I know if the Marketplace System is Down?
For planned outages, the Bursar will notify the IT Service Desk and each Marketplace Manager via email in advance of the outage. The Marketplace Manager will be responsible for posting downtimes on their store web sites.
For unplanned outages, the Bursar will notify the Marketplace Managers via email as soon as the outage is discovered. The Marketplace Manager will be responsible for posting the outage on their store web sites.
Can I accept electronic checks or have people put in an account number and routing number to buy things?
No. These online stores will only accept Credit Cards or Debit Cards. The Debit Cards will be processed exactly like Credit Cards. Electronic checking, often referred to as "Automated Clearing House (ACH)" is not an option with our online stores. Enabling this process is too costly for the small number of people that would use it.
Applying for a MarketPlace Store
An electronic form must be completed in order to start this process. After the form is submitted an IT representative will schedule a meeting with you to show you how to setup the store.
Go to http://it.ouhsc.edu/servicecatalog.
Scroll down until you see the Service Catalog menu header on the left. Click the arrows next to the header to expand the menu (if necessary), then click Catalog, then click MarketPlace Request Form in the middle of the screen. Complete the form and click "Order Now" in the top right.
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