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OUHSC Zoom Users & HIPAA FAQ's
All Health Sciences Center Zoom user accounts reside in a secure, OU Zoom for HIPAA environment which has several limitations associated with it. Please read the FAQ document to understand the differences between OU Zoom for HIPAA and the OU Standard Zoom environments.
- For more information about your specific Zoom account, contact your college/departmental Tier 1 Videoconferencing Support.
- If you wish to request an exception from IT to be put in the OU Standard Zoom environment, email GRC@ou.edu.
How to create your OUHSC Zoom Account
HSC users with the following PeopleSoft “Titles” are automatically given an OU HIPAA Compliant Zoom Pro license:
Steps to create your OUHSC Zoom account:
- Browse to https://ouhsc.zoom.us/.
- Select the "Sign In" option.
- Sign-in using your @ouhsc.edu email address and university password.
- Sign in. If you do not have the Zoom client installed, see below.
- View and download the HSC Academic Technology Zoom Quick Reference Guide.
How to Install the Zoom Client on your computer
View step-by-step instructions here: Zoom Client Installation and Sign In Instructions or watch this quick video that will guide you through downloading, signing up & signing into Zoom.
What if I need a Zoom Webinar or Large Meeting license?
Users can request a loaner Zoom Webinar (100, 500 and 1000 Participant) or Zoom Large Meeting (500 or 1000 Participant) license if they do not believe their department will need to purchase an annual license. These loaner Webinar/Large Meeting licenses are first come first serve. Users will receive their license at minimum 24 hours prior to their event dates and will have the license revoked at minimum 24 hours after their event. If a department is needing to run registration, they can open registration for a regular Zoom meeting and convert that meeting to a webinar.
Users will also need to run any reports needed prior to the revoking of the loaner webinar license.
For loaner Zoom Webinar/Large Meeting license requests, please go to the OU IT Service Portal, sign in and select “Zoom” in “Popular Services”. Select the "Request Service" button on the right of the screen. Fill out all requestor data and select "Webinar/Large Meeting Loaner" in the "What action would you like to take?" drop down menu. Select either "Large Meeting" or "Webinar" in the "License Type" field. Lastly, select the number of participants for the Webinar/Large Meeting in the "Amount" field and submit. You will then receive a confirmation email with a "Service Request" number from IT Service Desk.
Colleges/Departments that wish to purchase a Zoom Add-On Webinar or Large Meeting license for the year, should also contact their Tier 1 Videoconferencing Support. Here are the differences between Zoom Webinars and Large Meetings. Zoom Webinars can be purchased in 100, 500 and 1000 participant licenses while Zoom Large Meetings can be purchased in only 500 and 1000 participant licenses.
To purchase a Zoom Add-On Webinar or Large Meeting license, please go to the OU IT Service Portal, sign in and select “Zoom” in “Popular Services”. Select the "Request Service" button on the right of the screen. Fill out all requestor and chart field data and select "New Purchase Add-On" in the "What action would you like to take?" drop down menu. Select either "Large Meeting" or "Webinar" in the "License Type" field. Lastly, select the number of participants for the Webinar/Large Meeting in the "Capacity" field and submit. You will then receive a confirmation email with a "Service Request" number from IT Service Desk.
Where to Find Support for Zoom
Step 1 - CONTACT YOUR TIER 1. Here is a list of HSC Tier 1 Videoconferencing Support contacts.
Step 2 - FOR GENERAL ZOOM SUPPORT QUESTIONS, please call (405)325-HELP (4357) and choose option 2.
FOR ALL OTHER ZOOM RELATED INQUIRIES, please email Zoom-Support@ouhsc.edu and include your Tier 1 Videoconferencing Support contact in the email.
Zoom Help Center Resources
Browse to https://ouhsc.zoom.us/.
a) Locate the "Support" button at the bottom of page.
b) Enter your search topic in the “How can we help?” search field.
c) Browse to the Frequently Asked Questions webpage for additional Zoom resources.