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Zoom Videoconferencing @ OUHSC

Zoom Service Status                Zoom Downdetector               Zoom Outage Map

How to create your OUHSC Zoom Account

HSC users with the following PeopleSoft “Titles” are automatically given an OU HIPAA Compliant Zoom Pro license:

  • Faculty
  • Staff
  • Student
  • Affiliate 
  • Resident
  • Volunteer
  • Fellow

Steps to create your OUHSC Zoom account:

  1. Browse to https://ouhsc.zoom.us/.
  2. Select the "Sign In" option. 
  3. Sign-in using your @ouhsc.edu email address and university password.
  4. Sign in. If you do not have the Zoom client installed, see below.
  5. View and download the HSC Academic Technology Zoom Quick Reference Guide 

How to Install the Zoom Client on your computer

View step-by-step instructions here: Zoom Client Installation and Sign In Instructions or watch this quick video that will guide you through downloading, signing up & signing into Zoom.

Family Educational Rights and Privacy Act (FERPA) Compliant Local Recording in Zoom

Zoom recordings should not capture student attendee faces or names as a student's attendance and/or participation in class is part of the student's education record and is protected under FERPA, These instructions will help ensure the recorded session only captures the presenter as well as any content shared with attendees.  The faces and names of students will not be recorded.

Zoom AI Closed Captioning option

Artificial Intelligence (AI) Closed Captioning (CC) is now available for all Zoom calls. For more information click here. However, Zoom AI CC is not Americans with Disabilities Act (ADA) compliant and does NOT satisfy requests for reasonable accommodations. All reasonable accommodation requests need to be routed through OU Accessibility and Disability Resource Center (ADRC). If a need is determined, ARDC will contact AMDS. AMDS will work with the college to provide ADA compliant live transcription captioning services through a third-party vendor.  

What if I need a Zoom Webinar or Large Meeting license?

Users can request a loaner Zoom Webinar (500 or 1000 Participant) or Zoom Large Meeting (500 or 1000 Participant) license if they do not believe their department will need to purchase an annual license. These loaner Webinar/Large Meeting licenses are first come first serve. Users will receive their license at minimum 24 hours prior to their event dates and will have the license revoked at minimum 24 hours after their event. If a department is needing to run registration, they can open registration for a regular Zoom meeting and convert that meeting to a webinar.

Users will also need to run any reports needed prior to the revoking of the loaner webinar license.

For loaner Zoom Webinar/Large Meeting license requests, please go to the OU IT Service Portal, sign in and select the “Browse Services” button in “IT Services”. Select the "Communication and Collaboration" category.  Select "Collaboration Tools", then select "Zoom".  Select the "Request Service" button on the right of the screen. Fill out all requestor data and select "Webinar/Large Meeting Loaner" in the "What action would you like to take?" drop down menu. Select either "Large Meeting (Loaner)" or "Webinar (Loaner)" in the "License Type" field. Lastly, select the number of participants for the Webinar/Large Meeting in the "Amount" field and submit (IT provides a 500/1000 Webinar loaner license and a 500/1000 Large Meeting loaner license). You will then receive a confirmation email with a "Service Request" number from IT Service Desk.

Colleges/Departments that wish to purchase a Zoom Add-On Webinar or Large Meeting license for the year, should also contact their Tier 1 Videoconferencing Support. Here are the differences between Zoom Webinars and Large Meetings. Zoom Webinars can be purchased in 500 and 1000 participant licenses while Zoom Large Meetings can be purchased in only 500 and 1000 participant licenses.

To purchase a Zoom Add-On Webinar or Large Meeting license, please go to the OU IT Service Portal, sign in and select the “Browse Services” button in “IT Services”. Select the "Communication and Collaboration" category.  Select "Collaboration Tools", then select "Zoom".  Select the "Request Service" button on the right of the screen. Fill out all requestor data and select "New Purchase Add-On" in the "What action would you like to take?" drop down menu. Select either "Large Meeting", "Webinar" or "Zoom Room" in the "License Type" field. Lastly, select the number of participants for the Webinar/Large Meeting in the "Capacity" field and submit. You will then receive a confirmation email with a "Service Request" number from IT Service Desk.

Where to Find Support for Zoom

Step 1 - CONTACT YOUR TIER 1. Here is a list of HSC Tier 1 Videoconferencing Support contacts. 

Step 2 - FOR GENERAL ZOOM SUPPORT QUESTIONS, please call (405)325-HELP (4357) and choose option 2.

FOR ALL OTHER ZOOM RELATED INQUIRIES, please email Zoom-Support@ouhsc.edu and include your Tier 1 Videoconferencing Support contact in the email.

Zoom Help Center Resources

Browse to https://ouhsc.zoom.us/.

     a) Locate the "Zoom Support" button at the bottom of page.

     b) Enter your search topic in the “How can we help?” search field.

c) Browse to the Frequently Asked Questions webpage for additional Zoom resources.

Zoom Training

The Human Resources Learning & Development team offers regular training sessions for Zoom.  Register for a live training session via the HR training calendar.  Zoom Academy provides a collection of basic and advanced training videos for Teachers, Administrators, and IT Professionals.  Free online Zoom training webinars are interactive and free live-training webinars provided daily by Zoom trainers.

Zoom Trust Center

The Zoom Trust Center is a one-stop shop for assets about Zoom compliance, privacy, safety, and security. It includes compliance and corporate governance resources, a detailed privacy overview, privacy resources, security resources and certifications, a detailed trust and safety overview, trust and safety policies, and more.

The Zoom Trust Center is broken out into the following key categories:

  • Security
  • Privacy
  • Legal & Compliance
  • Trust & Safety
  • Transparency

Browse to https://zoom.us/docs/en-us/trust

Zoom Community

The Zoom User Community provides a place for Zoom users to find answers, seek support, and receive guidance from fellow Zoom users.

Reporting Zoom Bombing

Zoom supports the free and open exchange of thoughts and ideas and is committed to bringing happiness to people while creating a culture of trust, safety, and respect. If there are instances of violations to their Terms of Service, Community Standards, they would like it reported.

Report the incident at https://zoom.us/trust-form